Privacy Policy.

§ 01Who we are.

Phoenix Packaging Pty Ltd (ABN 11 612 233 833) is an Australian packaging design, printing and manufacturing business based at 2/6 Hereford St, Berkeley Vale NSW 2261. In this policy 'we', 'us' and 'our' mean Phoenix Packaging Pty Ltd. 'You' means anyone visiting phoenixpackaging.com.au or contacting us through it.

§ 02What this policy covers.

This policy explains what personal information we collect about visitors and customers, why we collect it, how we use it, who we share it with, how we keep it safe, and the choices you have about it. It applies to our website, our enquiry form, our email correspondence, and any phone calls or factory visits that follow.

§ 03Information we collect.

We try to collect as little personal information as possible. In practice we collect:

• Information you give us through the enquiry form — your name, contact details (phone or email) and a short description of the packaging you're after. You give us this information voluntarily, and only when you choose to send us a brief.
• Information you give us in correspondence — anything you tell us by phone, email, or in person when discussing your packaging requirements (volumes, sizes, artwork, delivery addresses, supply schedules).
• Server access logs — when you visit the site, our hosting provider records standard server log information such as the date and time of access, the page requested, your browser type and your IP address. This information is used only for security and operational diagnostics.

§ 04How we use your information.

We use your information only for the purposes you'd reasonably expect:

• To respond to your enquiry and provide a quote.
• To carry out the design, manufacturing, printing and delivery work you ask us to do.
• To send order updates, proofs, invoices and related operational communication.
• To keep records of past projects so we can help you efficiently on the next one.
• To meet our obligations under Australian tax, accounting and consumer law.

§ 05Who we share it with.

We share your information only with parties who need it to deliver what you've asked for:

• Our website hosting and email providers — enquiry-form submissions are processed on our web server and then delivered to us by email. We use reputable providers to run the website and handle mail: our site and outbound form mail are hosted with Hostinger, and our mailboxes are on Microsoft 365. Your submission passes through these systems only so it can reach our team.
• Couriers, freight and delivery providers — we share names, addresses and contact phone numbers as needed to deliver your packaging.
• Our accountant, auditors and tax advisors — only as needed to meet our legal and accounting obligations.
• Australian regulators — if and when we're required by law to disclose information.

§ 06Cookies and analytics.

We use Fathom Analytics to understand how the site is used — for example, which pages are most popular and roughly where visitors come from. Fathom is a privacy-focused analytics service: it does not set cookies, does not collect personal information, and does not track you across other websites. Everything it records is anonymous and aggregated, so it can't be used to identify you. You can read more at usefathom.com.

We do not use Google Analytics, advertising or retargeting pixels, or other cross-site tracking technologies. Because Fathom sets no cookies and collects no personal data, no cookie-consent banner is required. If this ever changes, we'll update this policy first.

§ 07How we store it and keep it safe.

Information you send us through the form arrives at our business email address and is stored on our email server. Quote details, project records and invoices are stored in the systems we use to run the business. We protect this information with reasonable physical, electronic and procedural safeguards consistent with our size and the sensitivity of the data.

§ 08How long we keep it.

We keep enquiry and project information for as long as needed to manage the relationship, plus the periods required by Australian tax and consumer law (typically seven years for financial records). After that we destroy or de-identify it.

§ 09Your rights.

Under the Australian Privacy Principles you can:

• Ask us what personal information we hold about you.
• Ask us to correct anything that's wrong or out of date.
• Ask us to delete information we no longer need (subject to records we have to keep by law).
• Make a complaint about how we've handled your information.

To make any of these requests, contact us using the details below. We'll respond within a reasonable time, usually within 30 days.

§ 10Changes to this policy.

We may update this policy from time to time as our business or the law changes. The 'last updated' date at the top of the page will always reflect the most recent change. If a change is material — for example if we ever start using tracking technologies — we'll make sure the change is visible on the homepage as well.

§ 11How to contact us about privacy.

If you have a question, request or complaint about how Phoenix Packaging handles your information:

• Phone02 4372 1555 (Mon–Fri)
• Emailsales@phoenixpackaging.com.au
• MailPrivacy, Phoenix Packaging Pty Ltd, 2/6 Hereford St, Berkeley Vale NSW 2261

If you're not satisfied with how we've handled a privacy matter, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.